FREQUENTLY ASKED QUESTIONS

Questions about Direct Primary Care in Portland? Start here.

Direct Primary Care can feel unfamiliar at first, especially if you are used to traditional insurance-based healthcare. These FAQs are here to help you understand how membership works, what is included, what may cost extra, and whether Bayberry is the right fit for you.

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About Direct Primary Care

  • Direct Primary Care, or DPC, is a model of primary care where a clinic charges a monthly membership fee instead of billing insurance for visits and services.

    At Bayberry Clinic, that membership gives patients access to care directly through the clinic, including visits, certain procedures, and access to lower-cost lab testing and imaging options.

  • No. The monthly membership fee paid to Bayberry Clinic is not health insurance. It covers member services within Bayberry, including visits, certain procedures, and access to lower-cost lab testing and imaging options.

    Health insurance is different. Insurance helps cover major medical events such as surgeries, hospitalizations, emergencies, and other costly or unexpected care needs.

  • Because Bayberry Clinic charges a monthly fee directly to patients instead of billing insurance for each visit, there is significantly less administrative burden and delayed payment management.

    That allows more time and resources to go toward patient care, longer visits, direct communication, and a stronger doctor-patient relationship.

  • Yes. Bayberry recommends that patients keep health insurance or health cost-sharing coverage for major medical events.

    Insurance is financial protection for unexpected, costly, or life-altering medical needs. When care requires significant cost, such as surgery, hospitalization, emergency care, or specialist treatment, health insurance helps cover those larger needs.

  • Yes. You can still become a Bayberry Clinic member if you do not have health insurance.

    That said, Bayberry recommends and encourages patients to have health insurance or health cost-sharing coverage for major medical events, emergencies, hospitalizations, surgeries, and specialist care.

Membership + Access

  • Bayberry Clinic members are charged once a month by ACH or credit card.

    Your membership starts on the day your payment is processed and recurs on that same day each month going forward. Once you are a member, you can schedule visits, message Dr. Andrew through the patient portal, and use Bayberry for your everyday primary care needs.

  • Your DPC membership includes all visits at Bayberry Clinic, plus three Osteopathic Manipulative Medical treatments per year.

    Membership also includes direct access to Dr. Andrew through the patient portal, same-day and next-day appointments when available, and telehealth visits when appropriate.

    Additional fees may apply for procedures, cash labs, and in-house dispensed prescription medications. Any fee will be clear before you pay. There are no hidden fees.

  • Standard visits are 45 minutes. Intake visits are 90 minutes.

    This allows more time for questions, conversation, care planning, and understanding what is happening with your health.

  • Yes. The patient portal offers a direct line to Dr. Andrew for questions big and small.

    This gives members a way to follow up, ask questions, and stay connected between visits.

  • Yes. Bayberry offers same-day and next-day appointments to DPC members when available.

    This is one of the ways Direct Primary Care can make everyday care easier to access.

  • Yes. Telehealth visits are included for Bayberry members when appropriate.

Pricing + Insurance

  • Bayberry Clinic offers clear monthly membership pricing for adults, children, and families.

    Please visit the Membership + Pricing page for current rates, including first adult, additional adult, first child, and additional child pricing.

  • Some services may have additional costs, including in-house dispensed medications, cash labs, additional OMT sessions, and certain procedures.

    Bayberry’s goal is to keep treatments, diagnostics, labs, and medications offered through the clinic priced as close to cost as possible. Any additional cost will be clear before you pay.

  • Lab work can often be ordered using insurance through outside lab providers.

    Bayberry also offers cash lab pricing for many common labs. These cash prices are often much lower than patients expect, and Dr. Andrew can review options with you before ordering.

  • Sending a prescription to your pharmacy is included with membership.

    Bayberry also offers in-house dispensing for many non-controlled medications at very low prices. If there is a cost for an in-house medication, that cost will be clear before you pay.

  • Bayberry does not bill insurance for services delivered directly inside the clinic, including visits, procedures, in-house medications, and other Bayberry services.

    However, Dr. Andrew can send orders to outside providers who may bill your insurance. This can include labs, imaging, medications, specialist referrals, and other services outside of Bayberry Clinic.

  • Many patients may be able to use HSA or FSA funds for Direct Primary Care membership and eligible medical expenses.

    Current rules may allow HSA funds to be used for DPC membership up to certain monthly limits, and FSA dollars may also be used depending on the plan. Please confirm details with your employer, plan administrator, or tax advisor.

  • Yes. Bayberry offers family membership pricing, including pricing for an additional adult and additional child within the same family.

    Please visit the Membership + Pricing page for current family pricing details.

  • Yes. Employers can pay for employee DPC membership fees.

    Bayberry offers employer membership options for small businesses and teams that want to provide access to everyday primary care through a clear monthly membership model.

Services

  • Bayberry offers the kind of care you would expect from a primary care office, with longer visits, easier access, and a relationship-based approach.

    Visits are the core of care, but procedures and additional services are also available when appropriate.

  • Yes. Primary and preventive care is the foundation of what Bayberry offers.

    Preventive care may include updated immunizations, cancer screening, regular risk assessment for chronic conditions, and action plans to help patients stay healthy and lower future health risks.

  • Yes. In addition to primary care, Bayberry offers ongoing health support for concerns that may need follow-up over time.

    This may include ADHD assessment and treatment, gender-affirming hormone care, movement support through osteopathy, and referrals or connections to specialists when needed.

  • Yes. Dr. Andrew is an osteopathic physician and offers osteopathic manipulation and movement support when appropriate.

    Osteopathic manipulation may help support movement, mobility, and pain relief without relying only on medication.

  • Yes. Bayberry offers LGBTQIA+ affirming primary care rooted in respect, authenticity, and acceptance.

    Patients are welcome to come as they are, including how they identify, how they express themselves, and how they experience their sexuality

  • Yes. Dr. Andrew has experience with gender-affirming hormone therapy.

    Bayberry also has a close connection with Q Center for additional community resources and can refer to OHSU for further management, including surgical options and care related to further embodiment.

  • Yes. Bayberry offers STI screening.

    STI screening may include a blood draw, urine sample, and sometimes a swab from areas of exposure. Cash pricing for STI screening can be high, but health insurance often covers this type of testing when ordered through outside labs.

Is Bayberry Right For Me?

  • Bayberry is a good fit for people who thrive when they know a doctor is there to support them — without being locked behind a health system phone tree or a wall of staff.

    It may be especially helpful for patients who want longer visits, direct communication, easier follow-up, and a physician who can get to know them over time.

  • Of course. Bayberry welcomes patients across identities and experiences.

    The “A” in LGBTQIA+ includes ally, and Bayberry’s commitment to authenticity means patients are welcome to be fully themselves, including straight patients who value respectful, affirming, relationship-based care.

  • Yes. Bayberry can be a great option for self-employed patients, especially those still figuring out their health coverage.

    Direct Primary Care offers clear monthly pricing for everyday primary care, which can be helpful for people who do not have traditional employer-sponsored health benefits.

  • Yes. Dr. Andrew is trained in family medicine, sees children ages 3 and up, and enjoys supporting families in their health needs.

    For many families, Bayberry can help keep everyday primary care in one place.

  • No. Bayberry is not an emergency room and does not replace emergency care for immediate or life-threatening situations.

    Because of Bayberry’s prompt response and flexible triaging by phone, some patients may be able to avoid certain urgent care visits. Dr. Andrew can do many of the things urgent care does, but emergencies and life-threat ening concerns should always be handled by emergency services or the ER.

Getting Started

  • The best place to start is by scheduling a Meet & Greet with Dr. Andrew.

    This gives you time to ask questions, understand how membership works, and decide whether Bayberry feels like the right fit.

  • A Meet & Greet is a 45-minute conversation with Dr. Andrew.

    You can ask questions, get a sense of him as a doctor, and learn the basic but important details about how Bayberry operates. There is also an opportunity to sign up, or you can take time to think about it and get back to him later.

  • No. You do not have to commit right away. You can take time to think about whether Bayberry is the right fit before deciding to move forward.

    Bayberry also offers the first month at half price with easy cancellation if, after the first few interactions, you find it is not the right fit.

  • Bayberry Clinic is located inside Q Center on N Mississippi Ave. in Portland.

    Bayberry Clinic

    Inside Q Center

    4115 N Mississippi Ave.

    Portland, OR 97217

  • Email is the best way to contact Bayberry for general questions.

    You can email hello@bayberryclinic.com. Texting the clinic number is the second-best option. Phone calls are primarily meant for current members.

Still Have Questions?

Schedule a Meet & Greet with Dr. Andrew to ask questions, learn how membership works, and get a feel for the care experience.

BOOK A MEET & GREET WITH DR. ANDREW